Our goal at the Ziwira Shop is to provide our customers with a gratified shopping experience. We accept returns of unopened products up to 14 days after the date of purchase. All clothing items, excluding undergarments, can only be returned only if their tags still attached to them. Opened or used products, or any items marked as non-refundable are not within our return guidelines. For hygienic reason, we cannot accept the following items:
*Please note that we are not the manufacturers of the products we sell. If you have a performance and/or warranty issue, or a general complaint with a product, please contact the manufacturer or parent company at the number on the packaging.
If you would like to make a return request, please email Customercare@ziwria.com with your order number (as quoted in the subject line of your "Order Update" emails), the item(s) that you would like to return, and the reason for the return. One of our friendly Customer Care team members will reach out to you as soon as possible with the next steps!
Returns are made directly to the manufacturer, brand or distributor. Customers are responsible to pay the shipping fee. Customers can expect a full refund (excluding all shipping costs) of their money up to 7 days after the manufacturer, brand or distributor has received it.